usually trouble-free. But occasionally things to
go wrong. Here we tackle 53 of the most common
problems or questions you might have with your
1/ How do I stop my Android phone using data
One option is a third party app called APNdroid,
from the Android Market, which lets you turn off
all data connections via a widget on the home
screen. It makes changing these settings much
quicker than using the standard Android
settings screen and is more likely to act as a
reminder for when you next travel abroad.
2/ My Android phone has frozen.
A soft reset will usually do the trick, but there
are different methods for different phones. Fast
Reboot is an app that will do the job for you by
simulating the soft reset process and closing
running processes with one tap.
3/ Why can I not download every Android app
from the Android Market?
Some apps are designed for specific screen
resolutions and thus are not available on all
phones. The high-end Android phones tend to
support more apps, but landscape screened
phones sometimes have problems with particular
games and apps. There are other reasons why
some apps will not be available, such as
compatibility only with specific manufacturer’s
devices, but the vast majority of apps should be
available for all phones so you need not worry
4/ My smartphone Wi-Fi does not stay
Go to Wireless & Networks / Wi-Fi Settings and
press the menu key. Choose ‘Advanced’ and
change the sleep policy to ‘Never’. This seems to
solve the problem for most people who have
issues keeping a Wi-Fi connection alive.
5/ Why do I keep running out of memory?
There are many reasons for this problem, but
the cache can often get too full to allow the
efficient running of apps. Apps like Cache
Cleaner, from the Android Market, let you clean
the cache for specific apps to free up memory.
You will also need to either uninstall or move
apps to an expansion card to free up more
6/ I am using too much data. How can I
My Data Manager is an excellent solution to
monitor exactly how much data you have been
using. It offers alerts when you reach a specified
level and will help to ensure that you never go
over your monthly data allowance again.
7/ The keyboard is very difficult to use!
The default Android keyboard is not easy to use,
but there are countless alternatives available.
SlideIt is just one example that lets you type
without ever removing your finger from the
screen; simply slide your finger between letters
and watch the magic happen.
8/ My SD card is no longer recognised?
Expansion cards can get corrupted and the most
effective solution is to try to reformat them using
a desktop or laptop PC. Using the standard file
explorer, you should be able to right-click and
choose the format option to bring it back to life.
It tends to work more often than trying to format
it on the phone itself.
9/ My screen is difficult to see in bright
The best option is to look for an ‘anti-glare’
screen protector. They tend to be stronger than
standard protectors, but crucially also reduce
the amount of glare on the screen when lighting
conditions are extreme. Sadly there is no
complete solution for phones that include
screens not easily viewable in bright sunlight.
10/ Some games play very slowly on my
Some of the budget phones include slower
processors and the graphics speed can be
reduced because of this. The best solution is to
test a phone before you buy it because some
budget phones are much better than others, and
it can be difficult to tell just from the
11/ How do I remove apps?
Go to Settings / Applications / Manage
Applications and then select the app you wish to
uninstall. Now tap the Uninstall icon.
12/ My screen has cracked! Should I buy a new
Most of the popular phones have parts available
from various online suppliers that you can
install yourself. The process for replacing a
screen is far from easy so do your research
before you buy.
13/ Entering my password takes forever!
In Settings / Security / Set up screen lock, you
can choose to enter a pattern rather than a
password which is not only quicker, but much
14/ My location is not always accurate in maps?
Go to Settings / Location and make sure that the
‘Use GPS satellites’ option is ticked. This will
ensure much greater accuracy when navigating.
15/ The flashing LED is very annoying!
It is easy to stop the LED notification on most
Android phones. Simply go to Settings / Display /
Notification flash and remove all of the ticks.
16/ How do I wipe my Android smartphone
The best way is to use the Factory Data restore
option in Settings / SD & phone storage. To be
completely sure that everything has been
removed, go through the process twice.
17/ Why can I not use the Android Market on
Some tablets come with their own cut-down app
market or even none at all. It may be that the
Android version installed is too old or the
hardware is simply to slow to cope with many
apps. Always do your research before you buy.
18/ Some of my Kindle books look garbled on
my Android tablet?
This can happen if you are using a custom ROM
on your Android phone or tablet. The ROM
provider may have a solution, but if not you will
need to revert back to the standard ROM to read
your books properly.
19/ I dropped my phone in water!!!
This solution won’t help if it has already
happened, but if it does in the future take the
battery out as quickly as possible and dry as
many parts of the phone as you can. Leave it for
72 hours in a dry room and try it again. It may
20/ Can I make the text on my Android
Yes. In apps like the browser you can go to the
settings and use the ‘Set text size’ option to
increase the size of the displayed text. There are
some excellent accessibility options available in
the Android Market as well which will help.
21/ Can I update my apps automatically?
In the Market app, go to ‘My Apps’ via the menu
and select an app. You will see an option half-
way down the screen allowing it to auto-update.
Only use this for apps you trust.
22/ Where did my paid apps go?
If you change your phone and some apps do not
appear in your Android Market account check to
make sure they are compatible. If they are not
showing after a system update, the Market may
be seeing your phone as not tied to your
account. This would be the time to contact
23/ How do I set the minimum age for apps?
Go the the Market app and press the menu key.
Choose ‘Settings’ and then ‘ Content filtering’.
You can now choose which apps are allowed on
24/ My touchscreen isn’t accurate anymore?
Very few Android phones allow you to calibrate
the screen which means that if you are having
problems hitting the right spot on your screen,
you will need to try a soft reset, a hard reset
and then a support call (in that order) to fix it.
25/ I want to hide my search history.
Go to www.google.com/history in your Android
browser and login. You can now choose to
remove your searches and not save future
searches from this page.
26/ How do I take screenshots?
Some Samsung phones let you press the back
key and the home button twice to take
screenshots, but for all other Android phones
you will need to download and install the
Android develop kit. It is a complicated process
just to grab screenshots.
27/ How do I download music directly to my
phone or tablet?
Amazon MP3, from the Android Market, is a very
good option and lets you purchase and install
MP3 files directly to your phone without the
need of a PC.
28/ I cannot upgrade my Android phone to a
Sadly not all phone manufacturers allow updates
to the latest Android release on their phones,
but custom ROMs often let users update to the
newest features. A search on the internet will
show what’s available, but you need to be
confident of your knowledge when installing
29/ My carrier won’t let me tether my phone.
This is true of most carriers, but there are
solutions that can help. If you do a simple
search in the Android Market for ‘tether’ you will
be offered a variety of apps that allow tethering,
and many also mask the fact you are tethering
so your carrier should never know. We don’t
advise masked tethering and cannot guarantee
its success, but it may work for some.
30/ Some apps won’t install to my SD card?
You should still be able to move apps to an SD
card using the Manage Application feature in
Settings / Applications. We have seen apps fail
to install on an expansion card despite the fact
they can be moved afterwards so a little manual
intervention may be required to do this for
31/ How can I change the language on my
Go to Settings / Language & keyboard and
choose the language you require. Some apps are
only set to work properly if US English is
selected, but they are fortunately few and far
32/ Can I remove apps that were pre-installed
on my phone?
You can, but the process requires rooting the
device and then downloading an app called Root
Uninstaller. The amount of memory you will save
is probably not worth the effort though because
you run the danger of making your phone very
33/ Can I speed up my Android phone?
Apps like SetCPU will let you speed up your
phone by overclocking the processor. It will also
let you slow down the processor to save memory,
but be careful when doing this. Most processors
are designed to run at a set maximum speed for
a reason and you do run the risk of frying it if
you push it too hard.
34/ What’s the best way to backup my phone?
You can backup an Android phone using a
multitude of different solutions, but Titanium
Backup PRO is considered to be one of the best
solutions available. Besides offering the ability
to backup every part of your phone, you can also
export the backups by email or sync them to
35/ How can I stop viruses from attacking my
Mobile security is becoming a bigger issue as
smartphones become more popular and so
installing an app to help keep you protected is a
very good idea. Kaspersky Mobile Security is just
one example that claims to offer real-time
protection against a host of threats.
36/ The volume on my phone is too quiet.
Some Android phones suffer from low volume,
but help is at hand from AudioBoost which is
available from the Android market. It can
increase the volume on your phone by up to 30%
and is also activated by a handy home screen
37/ Can I change the look of my phone without
changing the ROM?
You can indeed. Apps like LauncherPro offer a
completely different look to the standard
Android interface and also include many features
such as 3D effects and a scrollable shortcut
dock. It is safer than changing the ROM
38/ The Live Wallpaper seems to use too much
In tests the battery drain has been shown to be
low with Live Wallpapers, but it is still a
problem for power users who run out of battery
power every day. The simple answer is to use a
39/ My clock keeps losing time?
This can happen if your clock is set to
automatically update the time from your
network. If the network clock is slow, so will your
phone be. Go to Settings / Date & time and
untick the ‘Automatic’ box at the top. Your clock
should now run perfectly on time with only
manual adjustments needed occasionally.
40/ Can I block unwanted callers?
Most network providers do not offer this facility,
but because Android can be tweaked in so many
ways there are still options open to you. Extreme
Call Blocker Droid works on many Android phone
models and blocks incoming calls in almost every
way imaginable. It is not the cheapest Android
app available, but works extremely well and can
save you a lot of headaches in the future.
41/ My phone is slow at times. Are there any
tools to help?
The first step would be to remove any
unnecessary apps and to ensure that your phone
is not full of data you do not need. An app like
System Tuner Pro can also help by automatically
tuning many parts of your phone to ensure the
best possible performance.
42/ Why can’t I use the SD card when my
phone is attached to the PC?
By default this is not possible, but if you have
rooted your phone you can use an app like Multi
Mount SD-Card which lets you access an
expansion card from both a PC and phone at the
same time. It works very well and this is in spite
of our natural concern about accessing a card
from two places at once which could in theory
lead to corrupted files.
43/ My phone has been stolen. Can I track it?
If your phone has already been stolen you will
struggle to get it back. This is, however, a case
of prevention rather than cure and we would
advise installing a third party app to help track
your phone. PhoneLocator Pro is a good example
and includes the ability to remotely track a
phone using GPS as well as letting you wipe or
lock the phone. Everyone should use a solution
44/ Why can’t I use iTunes with my Android
You won’t be able to use DRM protected media
on your Android device, but you can still use
iTunes thanks to doubleTwist AirSync. It lets you
synchronise your media between iTunes and an
Android phone or tablet and you can do so
without a physical connection. It is as good, if
not better, than the Apple iOS syncing solution.
45/ How do I close an app that keeps freezing
The solution is unfortunately more complex than
it should be. Go to Settings / Applications and
choose ‘Manage applications’. Now choose the
app that is misbehaving from the list and tap
‘Force stop’. If the app continues to misbehave
you should try uninstalling and reinstalling it.
46/ Can I close running apps quickly?
The default task manager in Android is a good
solution, but it could be much quicker. Advanced
Task Manager is the most popular tool to deal
with running apps and lets you manage all of
your running apps with a couple of taps. After a
while the process become so natural that you
will forget you are even using it.
47/ My phone won’t connect to my PC using
Most Android phones will connect without
problem to a PC, but on occasion they will run
into trouble. The first place to look is the
manufacturer’s website to find the required
drivers to connect it. They are not always
available and so you may need to send in a
support request to get them.
48/ Why does auto-correct not know all the
words I need to use?
There is no way that an auto-correct system can
know all of the words you need to use, but you
can add new ones quickly and easily. Type a
word and look for the ‘+’ sign below the text
field. Tap it and the word will be added to your
dictionary for future use. The more words you
add, the more accurate your typing will become.
49/ The slide unlock feature is really annoying!
You can avoid the slide unlock by tapping the
menu button twice. Not all phones support this
because some manufacturers add their own
skins, but the majority should allow this simple
and quick workaround.
50/ Switching between keyboards takes forever!
If you have more than one keyboard installed it
can appear to be cumbersome to switch between
them, but it need not be so. Simply press and
hold the ‘123’ button on the keyboard and you
will be offered a selection to switch to. It only
takes a second.
51/ Why does my screen turn off when
It doesn’t have to and the solution is very
simple. Go to Settings / Applications /
Development and tick the ‘Stay awake’ option to
keep the screen on when charging.
52/ Can I reinstall a paid app?
You can. If an app is misbehaving, the last
resort is to uninstall it and then reinstall it
which often resolves the problem. Go to the
Android Market and click on the ‘My Market
Account’ link. You will see an orders tab which
should include a list of the apps you have
previously purchased. Choose an app and then
tap ‘Install’ to complete the process. The Market
should not charge you for the reinstall.
53/ How do I know if I have the latest version
of Android on my phone?
Go to Settings / About phone and choose
‘System software updates’. Here you will see a
‘Check now’ icon to see if there is a newer
version of Android available for your phone.
Got a problem of your own? Let us know in the
Last edited by Admin on Thu Aug 24, 2017 3:27 am; edited 2 times in total
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